AV ACADEMY · LEGAL ENGLISH FOUNDATIONSLesson 9 · Before the Client Arrives
EMANUELE · LESSON 9

Before the Client Arrives

The meeting is scheduled. Now the team needs to get everything ready. Listen, make decisions, divide responsibilities and solve a problem before the client arrives.

🎧 lots of listening🔊 pronunciation📋 tasks⏰ deadlines🗣 problem solving

Today I can…

say what we need to do.

I can ask…

what is necessary and when.

Final mission

get everything ready before 3:00.

Method

Controlled language, higher cognitive challenge. Keep explanations short. Recycle through listening, retrieval, decision-making and speaking rather than repeated written drills.

1 · Transfer Challenge ☎️

0–5 min
No notes first. One short call from Lesson 8 — then move on.

You = Emanuele

Thursday meeting.

Client suggests 3:00.

You are busy at 3, but free at 4:00.

Useful rescue language

Are you available…?I’m not available then.Could we meet at four instead?That works for me.

Teacher note

Attempt 1 uninterrupted. Maximum 5 minutes. Delayed feedback only. This is retrieval, not another Lesson 8 lesson.

2 · Audio 1 — Before the Meeting 🎧

5–15 min
1st listen = normal. Use Slow only after the first attempt.

1st listen — What is happening?

2nd listen — What is the final deadline?

3rd listen — Which EXACT things do you hear?

Some are true. Some are close — but wrong.

Teacher note

Do not pre-teach all vocabulary. Let her use context. First play normal speed with no pause.

3 · Micro Listening Lab 🔬🎧

15–25 min
Listen to short real clips. Each clip has a different job.

A · What do you hear?

Choose the exact sentence.
What is Daniel’s responsibility?

B · Catch the exact word

We have to prepare it ___ lunch.
It’s today at ___.

C · Listen → answer aloud

Do not read a model first.

Answer: What do they need to do first?
Answer the question you hear.
Answer with the deadline.

4 · Pronunciation & Shadowing 🔊

25–33 min
3 steps: listen → shadow with the clip → say it alone.
What do we need to do first?
We need to review the documents and print the contract.
Do we need to call the client?
I have to confirm the time with her.
We have to prepare it before lunch.
When is the deadline for the email?

Teacher note

Do not over-explain pronunciation. Choose 2–3 unstable phrases only. Let the natural audio be the model.

5 · Decision Lab — What Comes First? 🚦

33–41 min
The client arrives at 3:00. Decide what to do now and what can wait.

Necessary

We need to…

My job

I have to…

Not urgent

This can wait.

Teacher note

Ask for a reason, but accept very simple language. Cognitive challenge > grammatical complexity.

6 · Listen & Respond ⚡🎧

41–47 min

Hear a question. Answer immediately.

Answer aloud.
Answer aloud.
Answer aloud.

Useful response shapes

Yes, we do.No, we don’t.We need to…It’s today at five.

The goal is a fast response — not a grammar explanation.

7 · Information Gap — Divide the Work 🔐

47–54 min

Emanuele’s information

✅ You can review the documents.

✅ You can send the email.

❌ You cannot call the client before 2:00.

❓ You do not know who will print the contract.

Your mission

Ask questions. Divide all the tasks.

Do we need to…?Can you…?I can…I have to…We need to…

Teacher-only information

✅ You can call the client before 2:00.

✅ You can print the contract.

❌ You cannot send the email before 4:00.

❓ You do not know who will prepare the room.

Goal: assign review documents, call client, print contract, send email, prepare room.

8 · Main Task — Get Ready for the Client ⚖️

54–62 min
It is 1:30. The client arrives at 3:00. Make the plan.

URGENT

Call the client

Deadline: 2:00

TODAY

Send the email

Deadline: 5:00

BEFORE 3:00

Review documents

Print contract

Prepare room

Attempt 1

Speak for 45–60 seconds.

First, we need to…Then, I have to…Do we need to…?The deadline is…

Timer

1:00

🚨 Change of plan

The printer is not working.

Make a NEW plan. What still needs to happen? Who can do it? What can wait?

Teacher note

Attempt 1 uninterrupted → delayed feedback → changed scenario → Attempt 2 with less support. This is the real performance task.

9 · Exit Boss ✅

62–65 min
Click “Next prompt”.

Core language

We need to…I have to…Do we need to…?When is the deadline?The deadline is…
Exit score 0 / 5

Teacher note

No reteaching during Exit. Record what is still unstable and recycle it later.